Expert tips and 300 sample letters make business and personal correspondence a snap. When trying to close a sale, answer a complaint, or offer thanks, a well-crafted letter can make all the difference. Packed with practical advice and 300 easy-to-adapt sample letters, this all-purpose guide shows readers how to write letters that get results -at work and at home. Covering the nuts-and-bolts o…
This is a book for tutors, lecturers and teachers in further and higher education, who need to teach their students how to study, learn and communicate effectively. Based around the same techniques and contents as the tutors earlier book Essential Study Skills (SAGE 2003) which is itself based on many years experience of teaching and mentoring students in higher education, this book is intended…